Last Updated: March 9th, 2025
Helix Health (“Helix Health,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our website, products, or services (collectively, the “Service”).
By using the Helix Health website, you consent to the collection and use of information in accordance with this Privacy Policy.
Definitions
For the purposes of this Privacy Policy, the following terms apply:
User / You
Refers to the individual or organization accessing or using the Service.
Helix Health / Company / We / Us / Our
Refers to Helix Health and its affiliated operations.
Website
Refers to the Helix Health website and any associated domains operated by the Company.
Service
Refers to the Website and any related services provided through it.
Account
Refers to a registered user profile created to access certain features of the Service.
Personal Data
Refers to information that identifies or can reasonably be used to identify an individual.
Usage Data
Refers to technical or analytical information automatically collected when interacting with the Website.
Device
Any device capable of accessing the Service, such as a computer, tablet, or smartphone.
Service Providers
Third-party companies or individuals who assist Helix Health in operating the Website or delivering services.
Information We Collect
Personal Information
When you use our Website, we may request certain information that can be used to identify or contact you. This may include:
- Name
- Email address
- Phone number
- Billing or shipping address
- City, State, ZIP or postal code
This information may be collected when you create an account, place an order, contact customer support, or subscribe to updates or communications.
Usage Data
Certain information is automatically collected when you interact with the Website. Usage data may include:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited on the Website
- Date and time of visits
- Time spent on specific pages
- Device identifiers and diagnostic information
If you access the Website from a mobile device, additional information may be collected such as device type, operating system, and mobile browser details.
Cookies and Tracking Technologies
Helix Health uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small files placed on your device that help websites remember user preferences and activity. We may use cookies for purposes such as:
- Essential Cookies: Necessary for the proper functioning of the Website, including account authentication and security.
- Preference Cookies: Allow the Website to remember settings or preferences you have selected.
- Performance and Analytics Cookies: Help us understand how visitors interact with the Website so we can improve functionality and user experience.
You may configure your browser to decline cookies; however, some portions of the Website may not function properly if cookies are disabled.
How We Use Your Information
Helix Health may use the information we collect for the following purposes:
- To operate, maintain, and improve the Website
- To process transactions and fulfill orders
- To manage user accounts
- To respond to inquiries and customer service requests
- To send service-related communications
- To provide updates, promotions, or information about products or services
- To analyze Website usage and improve functionality
- To maintain security and prevent fraudulent activity
Users may opt out of promotional communications at any time.
Sharing of Information
Helix Health does not sell your personal information. However, we may share information in limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating the Website, processing payments, providing analytics, or delivering services.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of company assets, personal information may be transferred as part of the transaction.
Affiliates and Business Partners
Information may be shared with affiliated companies or partners who assist with providing services or supporting business operations.
Legal Compliance
We may disclose personal information if required to do so by law or if we believe disclosure is necessary to comply with legal obligations, respond to government requests, protect the rights of Helix Health, investigate misconduct, or protect the safety of users.
Data Retention
Helix Health retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory obligations.
Usage data may be retained for shorter periods unless required for security, system improvements, or legal compliance.
Data Transfers
Your information may be processed and stored on servers located outside of your state or country. By using our Website, you consent to the transfer of information to jurisdictions where privacy laws may differ.
Helix Health takes reasonable measures to ensure that personal data is handled securely and in accordance with this Privacy Policy.
Security of Information
We take commercially reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Marketing Communications
Users may choose to receive marketing or promotional communications from Helix Health. These may include email updates, product announcements, or special offers. You may unsubscribe from marketing communications at any time using the opt-out link included in emails or by contacting us directly.
Analytics
Helix Health may use third-party analytics tools to better understand how users interact with the Website. For example, Google Analytics may be used to analyze Website traffic and usage patterns. These tools may collect anonymized information regarding visits, device types, and user behavior.
Third-Party Links
Our Website may contain links to third-party websites that are not operated by Helix Health. We are not responsible for the content, policies, or privacy practices of these external websites. We recommend reviewing the privacy policies of any third-party site you visit.
Changes to This Privacy Policy
Helix Health may update this Privacy Policy periodically. When updates are made, the revised policy will be posted on this page and the “Last Updated” date will be modified. Continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Helix Health
support@helixhealthco.com
Payment Processing and E-Commerce Services
Helix Health may utilize third-party payment processors or e-commerce service providers to securely process transactions and facilitate purchases made through the Website. These providers may collect payment information including:
- Billing address
- Payment card information
- Transaction details
Helix Health does not store full credit card numbers or payment credentials on our servers. Payment information is processed and secured by third-party payment processors in accordance with industry security standards.
SMS and Email Communications
Helix Health may offer users the option to receive communications via email or SMS text messaging, including order confirmations, customer service communications, product updates, and promotional messages. Participation in promotional messaging is optional, and you may opt out at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS messages
- Contacting Helix Health directly
Standard message and data rates may apply depending on your mobile carrier. Helix Health will not sell or rent your contact information to third parties for marketing purposes.